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INPRO

Categories

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FAQ's

  • CLAIMS
    What do I do if the items received are damaged?
    What do I do if shortages are discovered or I receive the wrong product?

  • CREDIT CARD TRANSACTIONS
    When will my credit card be charged?
    Is my credit card information safe?
    What credit cards do you accept?

  • FREIGHT
    What freight carriers do you use?
    Can I use our freight account or ship freight collect?

  • INVENTORY
    What happens if an item is backordered?
    Do you sell refurbished products?
    Can I order items not listed on your website or in your catalog?

  • PLACING AN ORDER
    Can I place an order by phone?
    Can I place an order by fax?
    Can I place an order over the internet?
    How do I set up an account?

  • PRICING
    Is your website and catalog pricing the same?
    How do I know the prices I will receive?
    Do you have special pricing for high volume users?

  • PRODUCT QUESTIONS
    Where are your products manufactured?
    Do you substitute products when you are out of stock?

  • RETURN POLICY
    What if I order incorrectly or have excess product at the end of the job?

  • SECURITY AND PRIVACY STATEMENT
    Will you sell my personal information?
    Will you give my personal information to a manufacturer as part of a SPIFF program?
    Does INPRO's web site utilize cookies, other technologies, or third parties to indirectly collect information?
    What will INPRO do with information received in Contests or Drawings?
    How will my credit information be distributed?
    What information will you give to a third party?
    Does INPRO have a written privacy statement?

  • SHIPPING
    Where do your shipping charges come from?

  • DELIVERY
  • TERMS AND CONDITIONS
    What are your standard terms for open accounts?
    Who do you sell to?

  • TYPOGRAPHICAL ERRORS
    What is your policy on typographical errors and or product changes?

  • WARRANTY
    What is your warranty policy?

 

Claims

Q: What do I do if the items received are damaged?

A: We ship FOB Destination, retaining responsibility for freight related damages until product ownership is transferred with the customer's signature on the bill of lading.  It is important the customer inspects and notes shortages, irregularities, broken or crushed boxes on this document.  After delivery, we have littlerecourse with a shipper for visible damages or box count shortages not noted. We replace at “no charge” product listed as damaged on the bill of lading. Damages must be reported within 48 hours of delivery.

In the event of hidden damages, we will replace product that conceivably could have been damaged in shipment and address the damage with the shipper. An example could include fragile items damaged by vibration where the exterior packaging is intact.

When a customer uses their own shipping account, the product is shipped FOB Shipping Point and ownership is transferred when the product leaves our dock.  With ownership transfer, we have no standing in any damage claim and it is the responsibility of the customer to settle with the shipper.

Q: What do I do if shortages are discovered or I receive the wrong product?

A: Inpro strives to ship both quickly and accurately, but productmis-shipments can occur.  Please notify INPRO as soon as discovery is made. We will ship the correct material and/or arrange to have any mis-shipped items returned to us at our expense. Our inventory counts and shipping system allow easy confirmation of these errors if reported quickly. Subsequently, they must be reported within five working days of receipt.

 

Credit Card Transactions

Q: When will my credit card be charged?

A:There is a limited window of about 10 days to use a creditd card authorization generated with an order. Since back orders and out of stock items may fall outside this authorization period , a credit card is charged at the time of the order. Most major firms, such as airlines, use this practice which is the industry norm. Inpro has never had an incident of credit card theft or misuse and is fully bonded for theft by its employees.

Q: Is my credit card information safe?

A: Credit card information is not entered or stored in any computer preventing any loss of information via hacking the internet. The credit card number on the original entry is blacked out after the transaction is completed.

For orders placed through Inproweb.com, your credit card information is secured off-site by our host, Bigcommerce.com. The store is hosted on their lightning-fast SAS 70 Type II certified servers. Their data center employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls. Bigcommerce uses the latest in encryption technology to protect your sensitive information and identity. All Bigcommerce stores are automatically PCI compliant, and their entire network is independently audited against stringent PCI security standards every three months. They are featured on both Visa and Mastercard's lists of PCI-compliant providers. No credit card information will be viewed or held at Inpro.

Q: What credit cards do you accept?

A: We currently accept VISA, MASTERCARD, and AMERICAN EXPRESS and PayPal.

 

Freight

Q: What freight carriers do you use?

A: INPRO utilizes UPS and Fed Ex, as well as LTL freight carriers when required. We ship FOB DESTINATION when using our freight accounts to retain ownership of the product. This allows easy resolution of freight or damage issues. Freight charges are prepaid and added to the customer invoice.  

Q: Can I use our freight account or ship freight collect?

A: Yes.   However, in these situations, the shipment is FOB SHIP POINT and ownership changes to the customer when it leaves our dock. With the change of ownership, shipping damage resolution is the responsibility of the customer since INPRO has no title to the goods. 

 

Inventory 

Q: What happens if an item is backordered? 

A: The customer willreceives an order confirmation within 24 hours. This confirmation will contain all information pertinent to the order including the quantities shipped, backordered and drop shipped from a vendor. We will utilize vendor drop shipments to speed delivery and reduce freight expenses.

Q: Do you sell refurbished products?

A: No.

Q: Can I order items not listed on your website or in your catalog? 

A: Yes. We sell the complete product line from all manufacturers where we have a distributor relationship. Currently this exceeds 600 manufacturers.

 

Placing an Order

Q: Can I place an order by phone? 

A: Yes, and a real person will answer. We do not have an automated phone service with multiple menus and messages. The person answering your call will be able to assist you in every way.

Q: Can I place an order by fax?

A: Yes, our faxes are reviewed as they are received and your order will be entered quickly. Please include the sender's name, phone number and fax number so we can contact you. Faxes may not contain all needed information to process an order or can be transmitted incomplete or illegible. Our Fax number is 207-893-2214.

Q: Can I place an order over the internet? 

A: Yes. Please visit Inproweb.com for convinient shopping.

Q: How do I set up an account?

 A: This can be done one of two ways. 

- You can use Inproweb.com to set up an account on-line.  Just click on the "My Account" menu item on the top green bar to access the "My Account" page. Once you are there click on the "CLICK HERE TO CREATE A NEW ACCOUNT" red button and enter your info. Upon completion of openning your account, you will be able to make purchases with a credit card. 

- You can also call Inpro at 800-866-1865 and one of our account managers will set up an account for you. 

Pricing

Website pricing is established at the same time that our catalog pricing is published for the calendar year. Changes in vendor, wholesale, or commodity prices are beyond Inpro’s control and we reserve the right to adjust pricing at any time without prior notice. Inpro will honor all prices that are in place at the time of an order, including items that may have been backordered.   

Product Questions

 Q: Where are your products manufactured?

A: The manufacturing world is now global. We have accesses to multiple sources for most items using a good-better-best philosophy. We want to get the right product to you that will complete the job at the lowest cost. We strive for long term relationships and can not afford to sell inferior products.

Q: Do you substitute products when you are out of stock?

A: Our desire is to ship orders complete and we will substitute consumable items to fill an order but would never substitute one power tool brand for another. The product substitution must be of an equal or superior grade and the customer will receive the lowest price between the item shipped and ordered. All of our substitutions have a 100% customer satisfaction guarantee.

 

Return Policy

Q: What if I order incorrectly or have excess product at the end of the job?

A: This is a hard one.  For items regularly stocked by INPRO, there will be no restocking fee for product returned in its original packaging in sellable condition. For non-stocking items, we only charge a restocking fee equal to that levied by the original supplier of the product.  Special or made-to-order items can not be returned and are handled on a case by case basis. The customer is responsible for all shipping costs. 

 

Security and Privacy Statement

Q: Will you sell my personal information?

A: No. We don't sell our customer's information. 

Q: Will you give my personal information to a manufacturer as part of a SPIFF program?

A: No, we do not participate in any marketing program that discloses any of our customer's information.

Q: Does INPRO's web site utilize cookies, other technologies, or third parties to indirectly collect information?

A: No.  Please CLICK HERE to see Inproweb.com’s Privacy Statement.

Q: What will INPRO do with information received in Contests or Drawings?

A: We do not use these types of marketing tools to gather information.

Q: How will my credit information be distributed?

A: We do not provide credit information on your account to any third party manufacturer or distributor without you written permission. If you want to use INPRO as a credit source, please notify us in writing. We do receive requests from major credit rating organizations about customers with open account status and respond to these inquiries.We respond to these inquires because the requester could have only obtained the knowledge of our business relationship from the customer and we consider this our authorization to provide the information. In the event that the account becomes past due and is referred for collection, we will provide any information requested by the agency.

Q: What information will you give to a third party?

A: The only information provided to a third party is what is required to ship an order directly from our vendor. This information consists of the products, ordered quantities, the shipping address, customer purchase order and any notations to assure the order is expedited and gets to the correct destination.

Q: Does INPRO have a written privacy statement? 

A: Here is our privacy statement: 

INPRO VALUES THE RELATIONSHIP WE HAVE WITH OUR CUSTOMERS AND IS COMITTED TO RESPONSIBLE INFORMATION HANDLING PRACTICES. YOUR PRIVACY IS IMPORTANT TO US AND WE WILL NOT GATHER, SELL, OR DISTRIBUTE PERSONAL AND/OR CONFIDENTIAL INFORMATION TO DISTRIBUTORS, COMPETITORS, OR MANUFACTURERS WITHOUT YOUR PERMISISON. ANY INFORMATION COLLECTED IS USED BY INPRO TO BETTER UNDERSTAND AND INPROVE THIS RELATIONSHIP.

For further information, please see Inproweb.com’s privacy statement HERE.

 

Shipping

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is only charged for sales ending within the state of Maine.  Customers are responsible for sales tax incurred in a state other than Maine for purchases made.

Q: Where do your shipping charges come from?

A: We charge the published rate by the respective shipper and insure the product for its full value. Additional charges for expedited delivery, oversize, over weight, and additional special handling by the shipper are included in the shipping charges.

Delivery

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you backorder the unavailable product. Items offered on our website are only available for delivery to addresses in the United States of America. Any shipments outside of the United States of America are not available at this time. 

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within five business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. You can provide special delivery instructions on the check-out page of our website.

If there is any damage to the packaging on delivery, contact us immediately at 800-866-1865. If you have any additional questions about the delivery and shipment or your order, please contact us at 800-866-1865.

Terms and Conditions 

Q: What are your standard terms for open accounts? 

A: Our Standard terms are NET 30 DAYS. We grant extended terms and/or discounts on a case by case basis. 

Q: Who do you sell to? 

A: INPRO sells to qualified accounts. We define an account as a firm or individual using our products in the course of business. 

 

Typographical Errors

Q: What is your policy on typographical errors and or product changes?

A: INPRO strives to present an accurate catalog and web site. Product changes, discontinuations, price revisions, and product descriptions are constantly changing. In the event there is a problem with item(s) you order, we will address the problem to your satisfaction or the item(s) can be returned at our expense. 

 

Warranty

Q: What is your warranty policy? 

A: INPRO is a distributor of manufactured goods selling to professional end users. Because we have no control over production, marketing and ultimate end use of products sold, INPRO does not issue a specific or implied warranty for any product for any purpose. If requested, we will provide our customers any literature, warranties and/or guarantees issued by the manufacturer concerning the use and merchantability of a product. The professional end user must determine whether a product can be used safely for a specific application. Every professional should follow all OSHA, ANSI, or any other applicable industry standards concerning the proper use of all materials on a job site. Please refer to your OSHA required jobsite safety manual.